Terms of service
KAMS JEWELLERS – TERMS OF SERVICE
Last Updated: 9 August 2026
These Terms of Service (“Terms”) govern your access to and use of the KAMS Jewellers website and your purchase of products from KAMS JEWELLERS PVT. LTD. (“KAMS Jewellers”, “KAMS”, “we”, “us” or “our”).
By accessing our website or placing an order, you agree to these Terms and the policies referenced in them.
1. BUSINESS INFORMATION
Legal Business Name:
KAMS JEWELLERS PVT. LTD.
GSTIN:
07AAJCK6021F1ZQ
Business Address:
Ground Floor, Property No. 2778–2779,
Karol Bagh, Gali Number 20, Beadonpura,
New Delhi, Central Delhi, Delhi – 110005, India
Email:
Kamsjewellers@gmail.com
WhatsApp:
+91 83072 10823
2. PRODUCTS
KAMS currently sells silver jewellery through its website.
Product descriptions, photographs, dimensions, sizes, specifications, prices, certifications and other information are provided to help customers make informed purchasing decisions.
Minor variations in colour, appearance or presentation may occur because of photography, lighting, screen settings, manufacturing characteristics and other factors.
3. PRODUCT CERTIFICATION AND PURITY
KAMS jewellery is supplied with applicable certification and hallmark information as represented for the particular product.
Customers should retain the original invoice and certification documents.
KAMS's lifetime purity assurance is governed by the applicable Purity/Warranty Policy.
4. PRODUCT USE AND CARE
Jewellery should be handled, stored and maintained appropriately.
Normal wear and tear, scratches, bending, stretching, breakage, accidental damage, chemical exposure, misuse, improper storage, unauthorised alterations and third-party repairs are not covered under KAMS's lifetime purity assurance.
5. PRICES
Prices displayed on the website are subject to change.
The applicable product price is generally the price displayed at the time the order is placed, subject to any obvious technical, typographical or pricing error.
Applicable taxes and charges will be displayed as required before completion of the purchase.
6. ORDERS
When you place an order, you are submitting a request to purchase the selected products.
KAMS reserves the right to cancel, decline or limit an order where reasonably necessary, including in circumstances involving:
• Product availability issues;
• Pricing or listing errors;
• Suspected fraudulent or unauthorised activity;
• Payment problems;
• Incorrect customer information;
• Technical errors; or
• Legal or operational requirements.
Where payment has already been received and KAMS cancels an order in circumstances requiring repayment, the applicable amount will be processed in accordance with applicable law and payment-provider procedures.
7. CUSTOMER INFORMATION
Customers are responsible for providing accurate and complete information, including their name, email address, phone number, shipping address, PIN code and payment-related information.
KAMS is not responsible for delivery problems caused by inaccurate or incomplete information supplied by the customer.
8. PAYMENTS
Payments may be processed through third-party payment providers, including Razorpay.
Customers must provide accurate payment and billing information.
Third-party payment providers may apply their own terms, conditions, security procedures and processing requirements.
9. SHIPPING
KAMS currently ships within India only.
Standard delivery is generally provided free of charge, subject to the applicable shipping terms.
Orders are generally processed within 1–2 business days after successful order confirmation.
Actual delivery timelines depend on the applicable logistics provider, destination, serviceability and other circumstances and are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
10. CANCELLATION
Customer-initiated cancellation is not ordinarily available after an order has been placed.
If a customer believes an order has been placed incorrectly or wishes to request cancellation, the customer should contact KAMS immediately.
KAMS may review exceptional cancellation requests where an order has not yet entered processing or dispatch.
Once an order has been dispatched, customer-requested cancellation will ordinarily not be available.
This does not limit any consumer right or remedy that cannot legally be excluded.
11. REPLACEMENT
KAMS operates a 7-Day Replacement Policy.
Eligible defective, damaged, incorrectly supplied or materially non-conforming products may qualify for replacement subject to the applicable Replacement Policy.
Customers must report damaged or incorrect products within 24 hours of delivery with appropriate photographs and/or an unboxing video.
12. NO GENERAL RETURN OR CHANGE-OF-MIND POLICY
KAMS does not offer a general return or change-of-mind policy.
Products cannot ordinarily be returned because a customer has changed their mind, no longer wants the product, dislikes the product after delivery, or selected an incorrect size.
Sale and discounted products remain subject to the same replacement conditions where an eligible defect, damage or incorrect-product issue exists.
13. CUSTOMISED AND PERSONALised PRODUCTS
Personalised, customised or specially made jewellery is generally not eligible for replacement due to change of mind or preference.
However, where such a product is defective, damaged or incorrectly supplied, the matter may be reviewed under the applicable Replacement Policy and applicable law.
14. RESIZING
KAMS does not currently provide jewellery resizing.
Customers should carefully review available size information before placing an order.
15. REFUNDS
KAMS does not provide refunds for ordinary change of mind, incorrect selection, personal preference, normal wear and tear or cases that do not qualify for a replacement.
Where a replacement is not possible or a refund is required under applicable law, the applicable refund will be processed to the original payment method, subject to the applicable payment provider's procedures.
16. INTELLECTUAL PROPERTY
The KAMS Jewellers name, logos, branding, photographs, product images, text, graphics, designs and other website content are owned by or licensed to KAMS and may not be reproduced, copied, modified, distributed or commercially used without appropriate permission.
17. WEBSITE USE
You agree not to:
• Use the website for unlawful purposes;
• Attempt to interfere with website security or operation;
• Attempt unauthorised access to website systems;
• Submit fraudulent or unauthorised orders;
• Misuse customer accounts; or
• Use website content in a manner that infringes KAMS's rights or applicable law.
18. THIRD-PARTY SERVICES
The website may use third-party services for payment processing, shipping, logistics, analytics, advertising, communications and other functionality.
Third-party services may be governed by their own terms and policies.
19. WEBSITE AVAILABILITY
KAMS aims to keep the website available and functional but does not guarantee uninterrupted or error-free access.
Website functionality may occasionally be affected by maintenance, technical issues, service-provider outages or circumstances outside KAMS's reasonable control.
20. POLICY CHANGES
KAMS may update these Terms and related policies from time to time.
Updated policies will be published on the website and will apply in accordance with applicable law.
21. GOVERNING LAW
These Terms are governed by the laws applicable in India.
Nothing in these Terms is intended to exclude, restrict or waive any consumer right or remedy that cannot legally be excluded.
22. GRIEVANCE REDRESSAL
For complaints, concerns or grievances relating to purchases or use of the KAMS website, contact:
Grievance Officer:
Dipanshu Jain
Email:
Kamsjewellers@gmail.com
Phone/WhatsApp:
+91 83072 10823
Business Address:
Ground Floor, Property No. 2778–2779,
Karol Bagh, Gali Number 20, Beadonpura,
New Delhi, Central Delhi, Delhi – 110005, India
KAMS will acknowledge and address grievances in accordance with applicable law.